Privacy Policy
TasmanGuide gathers and maintains your personal information according to this privacy policy, which sets out your data rights. We collect only the essential details needed to run the website and respond to your queries.
1. Who we are
Data controller (formal)
For the purposes of NZ Privacy Act 2020, the data controller for personal information collected through tasmanguide.com is:
Williams Media Limited
137 Lambton Quay, Wellington 6011
New Zealand
Editor responsible for content and privacy enquiries: Lucas Robinson. Email: [email protected].
Data controller:
- Name: the TasmanGuide team
- Website: https://tasmanguide.com
- Email: [email protected]
For privacy matters please contact us at [email protected].
2. Privacy contact
The TasmanGuide team is jointly responsible for privacy. You can reach us by email at [email protected]. Our usual response time is 1–5 business days.
3. What we collect
TasmanGuide is designed to collect minimal information. In practice, what we gather falls into three categories:
3.1 Contact form submissions
When you send us a message through the contact form or by email, we receive:
- the name you have given us;
- your email address;
- the content of your message.
3.2 Technical server logs
For the site to operate, our server may temporarily log:
- your IP address in a shortened form;
- the browser type and version;
- your operating system;
- the time of the visit and the page you viewed.
We keep this data for up to 14 days for security reasons and don't link it to any identifying personal details.
3.3 Cookies
We use essential cookies to keep TasmanGuide running—for instance, to remember your consent choices. If you separately agree to analytics or marketing cookies, third-party providers may set some. Visit our Cookie Policy page for more information.
4. Purposes and lawful basis for processing
We process personal information for the following purposes and on the following bases under New Zealand’s Privacy Act 2020 and the OPC’s Information Privacy Principles (IPPs):
- Responding to your enquiries: we manage the information you supply to address your message (IPP 1, IPP 10).
- Site operation: server logs are processed to maintain the security and integrity of the site (legitimate interest, IPP 5).
- Optional cookies: analytics and marketing cookies are deployed solely when you provide your consent (IPP 3, IPP 10).
- Legal compliance: we may process information to meet a statutory obligation or court order (IPP 11).
5. Retention
- Contact messages are kept for up to 12 months, unless the nature of the correspondence requires them to be retained for longer.
- Server logs: no more than 14 days.
- Cookies: cookie-specific retention, no more than 12 months. Details on the Cookie Policy page.
Information that is no longer needed is deleted or anonymised at the end of its retention period.
6. Who can access your information
TasmanGuide does not sell your personal information to third parties. Information is shared or processed only in these specific circumstances:
- hosting partners and technical contractors (processors) who operate according to our written directives;
- government agencies if required by law.
7. Cross-border transfers
The site’s primary technical environment is in Australia/New Zealand. If information is transferred outside New Zealand (for example to a US service provider), the transfer takes place only with safeguards consistent with IPP 12 — contractual protections that ensure comparable privacy standards to those required by the Privacy Act 2020.
8. Your rights
Under the Privacy Act 2020 you have the following rights:
- the right to know whether we hold personal information about you and to obtain a copy
- **Correction (IPP 7):** the right to have inaccurate information corrected.
- Erasure: in specific circumstances, you may request deletion of your personal information.
- Restriction: In certain circumstances, you have the right to restrict the way your data is processed.
- the ability to request and receive your information in a structured, machine-readable format.
- The right to object to processing based on your legitimate interests.
- You can withdraw your consent at any time if we're processing your information on that basis — for instance, with cookies.
Requests can be sent by email to [email protected]. We will respond within 20 working days at the latest.
9. Complaints to the regulator
If you believe we have not handled your information in accordance with the law, you have the right to complain to the Office of the Privacy Commissioner:
- Office of the Privacy Commissioner: privacy.org.nz
- Post: PO Box 10094, Wellington 6143
- Phone: 0800 803 909
10. Security
TasmanGuide encrypts your information using HTTPS and limits access to approved personnel. We adhere to industry standards, maintaining consistent security updates across our systems.
11. Children
TasmanGuide is intended for people aged 18 and above. We do not intentionally collect data from children. If a parent or guardian discovers a minor has supplied information, please contact us and we'll delete it without delay.
12. Changes to this policy
We may revise this policy should our practices or legal obligations shift. Material amendments will be posted here, with the most recent update date shown at the page's top.
In short: we collect as little as possible, we don’t sell information, you have clear rights that we respect. Requests: [email protected].